Privacy Policy

Effective date: 20 July 2026
Last updated: 28 October 2026

IMPORTANT NOTICE REGARDING TEXT MESSAGING DATA

Straxor ("we," "us," or "our") DOES NOT share customer opt-in information, including phone numbers and consent records, with any affiliates or third parties for marketing, promotional, or any other purposes unrelated to providing our direct services. All text messaging originator opt-in data is kept strictly confidential.

1. Information We Collect

We collect the following types of information:

Personal Information:

  • Name, email address, phone number, physical address
  • Business name, the service you are interested in and the details of your enquiry
  • Payment information when you make a purchase or request a quote
  • Opt-in records and timestamps for all communication channels (SMS, email, etc.)

Non-Personal Information:

  • IP address, browser type, device information
  • Website usage patterns and analytics
  • Cookies and similar technologies

Customer Communication:

  • Records of inquiries and service requests
  • Appointment details and preferences
  • Service history and feedback
  • Recordings, transcripts and summaries of phone calls, messages, emails and web chats handled by our AI agents

2. How We Use Your Information

We use collected data for:

  • Providing and improving our services
  • Processing transactions and payments
  • Communicating with you about your inquiries, appointments, and promotions
  • Enhancing website functionality and user experience
  • Ensuring security and fraud prevention
  • Maintaining records of your communication preferences and consent

3. Website Enquiries, Bookings and Newsletter

  • When you send an enquiry through our website or book a call, the details you provide (such as your name, email, phone number, business name, the service you are interested in and your message) are stored in our customer relationship management (CRM) system so we can respond to you and manage our relationship with you.
  • Sending an enquiry or booking a call does not subscribe you to marketing. We only send newsletters or promotional updates if you sign up separately through our Stay Updated form, and you can unsubscribe at any time using the link in any email.
  • Figures you enter into tools on our website, such as the Missed Opportunity Calculator, are processed in your browser and are not sent to us.

4. AI Agents and Automated Communications

  • We use artificial intelligence (AI) agents to help answer phone calls, text messages, emails and website chat. When you interact with one of our AI agents, it will identify itself as AI.
  • Conversations with our AI agents may be recorded, transcribed and stored in our CRM so we can respond to your enquiry, follow up with you and improve our service.
  • You can ask to speak with a person at any time, or contact us directly at info@straxor.com.
  • We do not use AI agents to make decisions that have a legal or similarly significant effect on you.

5. SMS Messaging & Compliance

Text Message Program Terms & Conditions

By opting into our SMS messaging services, you agree to receive text messages related to our services, including appointment reminders, customer support, and important updates.

Opt-In & Consent:

  • You will only receive messages if you have explicitly opted in
  • We maintain timestamped records of all opt-in actions
  • We comply with the Spam Act 2003 (Cth), the Privacy Act 1988 (Cth), the Australian Privacy Principles, and all other applicable laws
  • All commercial electronic messages we send identify Straxor as the sender and include a functional unsubscribe facility

Opt-Out Instructions:

  • You can cancel SMS notifications at any time by replying "STOP"
  • You will receive a final confirmation message, and no further messages will be sent unless you re-opt in
  • All opt-out requests are processed immediately, and in any case within the five (5) business days required under the Spam Act 2003
  • Unsubscribing is free of charge

Message Frequency & Content:

  • Message frequency varies based on your interactions with our business
  • Messages will be directly related to the services you have requested
  • We do not send promotional content without specific consent

Help & Support:

  • Reply "HELP" for assistance or contact us at info@straxor.com
  • Customer support is available during regular business hours

Carrier Information:

  • Standard message and data rates may apply
  • Carriers are not liable for delayed or undelivered messages
  • Supported carriers include Telstra, Optus, and Vodafone (TPG Telecom), along with most mobile virtual network operators (MVNOs) operating on those networks

SMS Data Protection Statement

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

We implement strict data protection measures to safeguard your SMS opt-in information and consent records.

6. Information Sharing & Disclosure

We do not sell, rent, or trade personal information. We may share information with:

Service Providers:

  • Third-party vendors who assist in our operations (e.g., payment processing, appointment scheduling)
  • SMS aggregators and providers solely for the purpose of delivering messages you've consented to receive
  • All service providers are contractually obligated to maintain confidentiality and security

Legal Compliance:

  • If required by law, legal process, or to protect our rights
  • In response to valid law enforcement requests or court orders

Business Transfers:

  • In case of mergers, acquisitions, or sale of assets
  • In such cases, your data remains protected under the terms of this policy

Overseas Disclosure:

  • Some of our service providers (such as cloud hosting, analytics, and messaging platforms) may store or process data outside Australia
  • Where we disclose personal information overseas, we take reasonable steps to ensure the recipient handles it consistently with the Australian Privacy Principles, as required by APP 8

All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties, excluding aggregators and providers of the Text Message services.

7. Data Security

We implement and maintain reasonable security measures to protect your personal information:

  • Encryption of sensitive data in transit and at rest
  • Secure access controls and authentication mechanisms
  • Regular security assessments and updates
  • Employee training on data protection
  • Breach notification protocols in accordance with the Notifiable Data Breaches (NDB) scheme under the Privacy Act 1988
  • Secure backup systems and disaster recovery procedures

Despite these measures, no method of transmission over the Internet or electronic storage is 100% secure. We strive to use commercially acceptable means to protect your personal information but cannot guarantee absolute security.

8. Cookies & Tracking Technologies

We use cookies and similar technologies to:

  • Analyze site traffic and user behavior
  • Remember your preferences
  • Improve website functionality and user experience
  • Measure the effectiveness of our services

We use Google Analytics to understand how visitors use our website, such as which pages are visited. We do not send your name or contact details to Google Analytics.

You may control cookies through your browser settings. Disabling cookies may limit your ability to use certain features of our website.

9. Your Rights & Choices

You have the right to:

  • Access, update, or delete your personal information
  • Opt-out of marketing emails by clicking "unsubscribe" in our emails
  • Opt-out of SMS messages by replying "STOP"
  • Request information on how we process your data
  • Withdraw consent at any time for future communications
  • Request that we correct personal information that is inaccurate, out of date, incomplete, or misleading
  • Complain to us directly if you believe we have breached the Australian Privacy Principles

To exercise these rights, please contact us using the information in Section 12. We will acknowledge your request and respond within a reasonable period.

If you are not satisfied with our response to a privacy complaint, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au or on 1300 363 992. Complaints about unsolicited commercial messages can be made to the Australian Communications and Media Authority (ACMA) at acma.gov.au.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices and encourage you to review their policies. This privacy policy applies only to information collected by Straxor.

11. Changes to This Privacy Policy

We may update this policy periodically. The latest version will always be available on our website with the effective date. For significant changes, we will notify you by email or through a notice on our website.

12. Contact Us

If you have questions about this Privacy Policy or how your information is handled, contact us at:

Straxor Pty Ltd
Email: info@straxor.com
Website: straxor.com

By using our website and services, you consent to this Privacy Policy.